Frequently Asked Questions

Visit the ONE Services portal and choose Create Account. Use your ENC-issued email, set a password that follows our 12-character policy, then confirm via the verification link we send. Once verified you can log in immediately and personalize your profile.

Click Forgot Password on the login screen, enter your registered email, and follow the reset link. Links remain active for 30 minutes. Set a new password and sign back in—your bookings and preferences stay intact.

Go to Facilities > Meeting Rooms, pick the room that fits your capacity and equipment needs, choose an open slot, and provide agenda notes plus support requirements. Submit to receive instant confirmation plus a calendar invite.

In the catalog select Special Facilities to browse production studios, labs, and equipment bays. Each listing displays operational notes, lead times, and compliance requirements. Submit the request—our concierge confirms availability within one business day.

Under Mobility, pick your pickup point, destination, passenger count, and preferred window. Real-time seat availability appears instantly. Confirm the trip to receive a QR boarding pass via email and inside the mobile wallet.

Draft is saved but not submitted. Pending awaits concierge review. Confirmed is approved and reminders are scheduled. In Progress means the activity is underway (e.g., shuttle en route). Completed archives the record for reporting and audits.

Navigate to My Activities to filter by service, team, or custom date range. Export the list to CSV for reconciliation or download a PDF digest for leadership updates.

Open the booking, select Adjust or Cancel, and follow the prompts. Changes made at least two hours before start time process instantly; for urgent edits use the in-app chat to alert our concierge.

We follow the ISO-standard YYYY-MM-DD format across listings, exports, and calendar feeds to avoid ambiguity when teams collaborate across countries.

The web portal requires an active internet connection. The mobile companion app caches boarding passes and past confirmations, allowing offline access—everything syncs once the device reconnects.

Yes. We use AES-256 encryption for data at rest, TLS 1.3 for data in transit, and role-based access controls linked to your ENC identity to restrict sensitive bookings to authorized teams.